![]() If you receive the above error when launching Firefox on a Windows system, you may be required by Firefox to log in as an administrator. If Firefox still does not start, see the Firefox will not start due to security software section below. If you see the message, "XULRunner - Error: Platform version is not compatible with minVersion "" ("" depends on version number) after a Firefox update, use another browser to download the Firefox installer from the Firefox download page, save it to the desktop or other location, remove the Firefox program from your computer and then reinstall Firefox reinstall Firefox reinstall Firefox (see the instructions here for details). See How to install Firefox on Windows for details.
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